mn77 Frequently Asked Questions

mn77 requires a government-issued photo ID for KYC verification — a National Identity Card (NID), passport, or driving licence are all accepted. You will also need to submit a selfie holding the document and, for withdrawal requests above ৳50,000, a proof of address such as a utility bill or bank statement dated within the last three months. KYC is typically reviewed within 24 hours.

To reset your mn77 password, click "Forgot Password" on the login page and enter the email address or mobile number linked to your account. A reset link or OTP will be sent within a few minutes. If you no longer have access to the registered email or phone number, contact mn77 support via live chat or at [email protected] with your account username and KYC documents for manual verification.

No — mn77 strictly permits one account per person, per household, and per device. Duplicate accounts are a violation of mn77's Terms and Conditions and may result in the suspension of all linked accounts and forfeiture of any balances. If you have accidentally created a second account, contact support immediately to consolidate your records before any funds are at risk.

To permanently close your mn77 account, submit a written closure request to [email protected] from your registered email address. Withdraw any remaining balance before requesting closure, as accounts with a zero balance are processed faster. If you are closing your account due to gambling concerns, mn77 recommends requesting a self-exclusion instead, which offers the same restriction while preserving your right to return after the exclusion period.

To deposit via bKash on mn77, log in to your account, navigate to the Deposit section, and select bKash as your payment method. You will be shown a dedicated mn77 bKash merchant number and a unique reference code. Open your bKash app, send the specified amount to that number using the reference code in the message field, then confirm the transaction on the mn77 deposit page. Deposits are credited within 5 to 15 minutes under normal conditions.

A Nagad deposit on mn77 is typically credited to your gaming wallet within 5 to 15 minutes. The process mirrors the bKash flow — select Nagad in the Deposit section, send the amount to the provided mn77 Nagad number with your reference code, and confirm on screen. During peak hours or national holidays, processing may occasionally extend to 30 minutes. If a deposit is not credited after 30 minutes, contact live chat with your Nagad transaction ID.

The minimum deposit on mn77 is ৳200 for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank, the minimum deposit is ৳500. There is no maximum deposit limit for standard accounts, though larger transactions may trigger an enhanced KYC review for security purposes.

The minimum withdrawal amount on mn77 is ৳500 for all payment methods including bKash, Nagad, and Rocket. Withdrawals below this threshold are not processed. The minimum for bank transfers is ৳1,000. There is no fee charged by mn77 on withdrawals, though your mobile wallet provider or bank may apply their own transfer charges, which are outside mn77's control.

mn77 processes withdrawal requests within 1 to 4 hours during business hours (9 AM – 11 PM BST). Once mn77 approves the transaction, funds typically arrive in your bKash or Nagad wallet within 15 to 30 minutes. Withdrawals submitted outside business hours are queued and processed first thing the following morning. First-time withdrawals may take slightly longer due to a standard security review.

mn77 does not charge any fees on deposits or withdrawals from the platform side. However, bKash, Nagad, Rocket, and bank partners may apply their standard transaction charges when sending or receiving funds. mn77 recommends checking your mobile wallet's fee schedule before initiating a large transaction so that the net amount you receive matches your expectation.

Yes — mn77 offers a full range of betting markets on BPL matches, including match winner, top batsman, total runs, over/under, and in-play live betting. BPL markets go live as soon as fixtures are confirmed by the Bangladesh Cricket Board. Odds are updated in real time during the match, and mn77's cricket section also covers IPL, T20 World Cup, ODI series featuring Bangladesh Tigers, and other major international tournaments.

mn77 offers an extensive set of cricket betting markets covering pre-match and in-play action. Available markets include match winner, toss winner, method of dismissal, top run-scorer, highest opening partnership, total sixes, innings runs, man of the match, and series winner. For T20 matches, mn77 also offers ball-by-ball markets. The full market list varies by match importance and is displayed on the individual match page in the Cricket section.

The RTP on mn77 slot games varies by title and game provider. Most slots from Pragmatic Play, NetEnt, and Microgaming available on mn77 carry an RTP between 94% and 97%, with some high-variance titles ranging slightly lower. The RTP for each specific game is displayed in its information or paytable screen before you start playing. mn77 only hosts games from certified providers who publish verified RTP figures.

Yes — mn77 is fully optimised for mobile play on both Android and iOS devices through the mobile browser. No app download is required; simply visit mn77.bio on your phone's browser and the site adapts automatically to your screen size. All games — including live casino tables, slots, cricket betting, and fishing games — are playable in portrait and landscape orientation without any loss of functionality.

mn77's live casino games are powered by industry-leading providers including Evolution Gaming and Ezugi, whose Random Number Generators (RNGs) and live dealing operations are independently audited and certified for fair play. The live streams use professional studio setups with real dealers, real cards, and real roulette wheels. Results are not influenced by mn77 or the providers — outcomes are determined by certified random processes and physical mechanics respectively.

mn77 offers a welcome bonus to newly registered players on their first deposit. The current welcome offer, including the bonus percentage and maximum bonus amount, is displayed on the mn77 promotions page and may be updated periodically. New players are advised to read the full bonus terms — including the wagering requirement, minimum odds for sports bets, and expiry period — before opting in, as these conditions affect when and how bonus funds can be converted to withdrawable cash.

A wagering requirement is the number of times you must play through a bonus amount before any winnings derived from it can be withdrawn. For example, if mn77 awards a ৳1,000 bonus with a 20x wagering requirement, you must place a total of ৳20,000 in qualifying bets before the bonus converts to real cash. Not all games contribute equally — slots typically count 100%, while live casino games may contribute 10-20%. Check the specific bonus terms on mn77 for exact contribution rates.

mn77 operates a loyalty programme that rewards consistent players with points earned on every real-money wager. Points accumulate and can be exchanged for bonus credits, free spins, or cashback rewards depending on your tier level. Higher-tier VIP players on mn77 receive additional benefits such as faster withdrawal processing, dedicated account managers, higher deposit and withdrawal limits, and invitations to exclusive seasonal promotions around events like Eid and BPL tournaments.

Yes — all bonuses and bonus-derived winnings on mn77 carry an expiry date. Typically, welcome bonuses must be wagered within 7 to 30 days of being credited, and free spin winnings expire within 24 to 72 hours depending on the specific promotion. If the wagering requirement is not completed within the stated period, the bonus and any associated winnings are removed from your account automatically. Expiry dates are always shown in the My Bonuses section of your mn77 dashboard.

Many mn77 bonuses do apply to sports betting including cricket markets, but eligibility depends on the specific promotion. Some welcome bonuses are casino-only, while dedicated sports bonuses cover BPL, IPL, and T20 World Cup betting. When a sports bonus is active, minimum qualifying odds typically apply — usually 1.50 or higher per selection. Always check the promotion's terms before placing cricket bets with bonus funds to ensure your wagers count toward the wagering requirement.

mn77 uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and the platform, including personal details, payment information, and account credentials. Player funds are held separately from operational funds to ensure they remain protected. All games on mn77 are sourced from certified providers with independently verified RNGs. Two-factor authentication (2FA) is available for added account security and is strongly recommended.

mn77 operates as a safe and reliable online gaming platform serving the Bangladesh market. The legal status of online gambling varies depending on individual circumstances and jurisdiction. It is the sole responsibility of each player to ensure that accessing and using mn77 is compliant with the laws applicable in their specific location. mn77 does not make representations about the legality of its services in any particular jurisdiction — players should seek independent legal advice if in doubt.

To self-exclude from mn77, log in to your account, navigate to the Responsible Gaming section of your dashboard, and select Self-Exclusion. You can choose a period of 6 months, 1 year, 2 years, 5 years, or a permanent exclusion. The exclusion takes effect immediately — your account is suspended, all marketing communications are stopped, and re-registration attempts are blocked. Alternatively, contact mn77 support via live chat or at [email protected] and the team will process it within minutes.

mn77 is strictly for players aged 18 and above. Age verification is mandatory during registration and as part of the KYC process. mn77 actively monitors for underage usage and reserves the right to request proof of age at any time. Any account found to be held by a person under the age of 18 is closed immediately, and any winnings are forfeited. If you suspect a minor is accessing mn77, please report it to [email protected].

mn77 customer support is available 24 hours a day, 7 days a week through three channels: live chat (accessible directly from your account dashboard — the fastest option), email at [email protected], and WhatsApp at +880 1700 000 000. For urgent matters such as account security, suspected fraud, or self-exclusion requests, live chat is recommended. For detailed written queries, email support typically responds within 2 to 4 hours.